Pro Sound Video Lighting

News and Views

Hearing Loss: The Invisible Disability - Is your facility ADA Compliant? 
Almost anyone can easily explain the purpose of a wheelchair ramp, wheelchair signage on doors, or signs translated into Braille. Less known are the effects of the "invisible disabilty", also known as hearing loss. In 2012, legislation went into effect that requires all new construction and renovations to meet enhanced ADA standards for assistive listening sytems. Listen Technologies has published a white paper outlining these new requirements that you can DOWNLOAD NOW. 

Thinking Outside the Box with ListenIR - SIMPLY BRILLIANT

ListenIR systems use infrared light to transmit audio, much like a television remote control. An IR system is made up of a radiator, transmitter, and receiver. Unlike RF systems, an IR system incorporates line-of-sight technology, and is therefore very secure for confidential transmission fo the audio signal within a room. Listen LT-84-01The ListenIR system is great for classrooms, corporate boardrooms, courtrooms and wherever a private audio signal is needed. Because of its versatility, ListenIR can be used for a wide range of unique applications. Listen Technologies has detailed many of these ideas in this blog that you can read here... Thinking Outside the Box with Digital Infrared.

Listen Technologies

Customer Service FAQs

Can I place an order by phone?

PRO SVL Building Front

Absolutely! In fact, we recommend that you call us. When you call, we are better able to assist you in determining your exact needs. You can reach us toll-free at 1-888-441-8500 from 8:30 A.M. to 5:00 P.M. Central Monday through Friday. After hours and on weekends, please use our Contact Us page to request a return call, or email us at

Do you offer special discounts?

Yes. We offer church, school and quantity discounts, but you must call us toll-free at 1-888-441-8500 in order to receive special discounted price quotes. Due to manufacturer limitations, we cannot advertise prices online that are below Minimum Advertised Price (MAP).

How are online orders handled?

You can place an order with us online by simply adding an item to your shopping cart. You can view items placed in your cart at any time by clicking on the shopping cart link in the upper right corner of our website. Should you change your mind, you can simply uncheck the item and update your shopping cart. Follow the onscreen prompts to complete your purchase. Orders placed online are individually reviewed by your Sales Advisor to ensure accuracy. Please note: to ensure privacy, payment information on your order cannot be seen by your Sales Advisor. You will be contacted by phone if we have any questions concerning your order.

Do I need to create an account to purchase online?

Yes. If you are first time customer, you will need to create an account. Doing so will help ensure that your order is handled in a timely and accurate manner. It will also enable us to contact you with any questions regarding your order.

How soon will my order ship?

Most in-stock items ship the same day that you place your order. We do everything we possibly can to make certain that your order ships in a timely manner. However, an order may be delayed unexpectedly due to circumstances beyond our control. Rest assured that we will promptly notify you by phone of any potential delays in shipping an order to you.

How will my order ship?

Most orders ship via UPS Ground. Large and/or heavy items ship via freight line. Overnight delivery is available, upon request, at additional cost.

What payment methods do you accept?

Accepted payment methods include: cash, company checks, money orders, certified bank checks, and VISA, Master Card, Discover, or American Express credit/debit cards. In addition, we accept payment via PayPal and PayPal Credit. All payments must be in U.S. dollars. We do not accept international credit cards. Cash may be transferred by bank wire transfer; call for details. Checks may delay shipment by up to 14 days to allow for bank clearing time. Open account terms (NET 30) can be arranged for institutions and government agencies with approved purchase agreements. A monthly late charge of 1.5% will be charged for all past due accounts. These terms are strictly enforced.

What if I need a warranty repair?

Pro SVL, Inc., itself, makes no warranty, expressed or implied. Warranty claims are accepted based solely on the discretion of the manufacturer. Should you need warranty or non-warranty work, please call your Sales Advisor at 888-441-8500 first to receive the proper instructions for returns. Do not return any merchandise without a prior Return Authorization. Warranty exchanges require the item to be returned complete in its original packaging with all accessories and accompanying documentation.

What if I need to return an item?

Our goal is to ensure that you are 100% satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase and we will issue a full refund. Returned items must be in original, brand-new condition including all original packaging, manuals, warranties and accessories. See our Customer Satisfaction Guarantee and Return Policy for more information.

How do I contact Customer Service?

Customer Service can be reached by phone Monday through Friday 8:30 A.M. to 5:00 P.M. Central. After hours and on weekends, please use our Contact Us page to request a return call.

  • Customer Service/Sales: 888-441-8500
  • Sales Office: 850-484-4800
  • Administration: 850-484-4200
  • Fax: 850-484-4201
  • Email:
Pro SVL, Inc.
8812 Grow Drive
Pensacola, FL 32514

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